Refund & Cancellation

At Kadal Kitchen, we strive to provide the best quality food and service to our customers. Please read our refund and cancellation policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled only if the cancellation request is made before the food preparation process begins.
• Once the order has been confirmed and the kitchen has started preparing the food, cancellations will not be accepted.
• To request cancellation, please contact our support team immediately through the contact details provided on our website.

Refund Policy

Refunds may be issued under the following circumstances:

• If an order is cancelled before preparation begins.
• If the restaurant is unable to fulfill the order.
• If the payment was successfully processed but the order was not confirmed.

Approved refunds will be processed to the original payment method within 5-7 business days, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be provided for:

• Orders cancelled after food preparation has started.
• Incorrect delivery address provided by the customer.
• Delays caused by external factors such as traffic, weather, or unforeseen circumstances.

If you experience any issues with your order, please contact our support team and we will do our best to resolve the issue promptly.